Support Hub
Return & Exchange Policy
Understand return limitations and guidelines for customized items.
Custom Product Limitations
Each custom design is customized specifically for you and cannot be restocked or resold. As a result, we **do not accept returns or exchanges for change of mind** or incorrect configuration inputs (e.g. typos, low-resolution uploads, incorrect color choices). Please review details in the design lab before checking out.
Eligible Return Exceptions
We gladly offer free reprints or store credit refunds in the following scenarios:
- Material defects (e.g. cracked base hardware, incorrect pick gauge).
- Incorrect items received (e.g. wrong color base, wrong model).
- Severely misaligned designs or physical issues exceeding typical thresholds.
- Physical damage sustained during logistics transport.
How to Submit a Claim
Please email us at claims@dakbaksho.com or contact our WhatsApp support within **24 hours of delivery**. You must include your Order ID and high-resolution photo/video attachments documenting the product defect or logistics damage. Reprints are processed and shipped within 2 days.